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Frequently Asked Questions (FAQ)
Venturing into South America is easy!

Below is a selection of Frequently Asked Questions (click on the question to go down to our best answer).

If you still have doubts about something, or would like some additional information, let us know on our
Contact Us page, or send us an email to overland@wangulen.com and we'll get right back with you.
 
       
      Where is Patagonia? Is it a separate country?  
Are Chile and Argentina the same?  
Tell me more about Chile.  
Is Patagonia a safe travel destination?  
Do I need a travel visa?  Are there special requirements to enter Chile?  
Do I need any special shots or inoculations before my trip?
When is the best time to travel, and what kind of weather can I expect?
I take prescription medication, can I get refills down there?
Most people speak English there, right?
What is the difference between a "Hosted" tour and a "Package" trip?
Do you work with honeymooners, families with children, etc.?
  What is the custom regarding tips?
What about money... can I use credit cards, should I bring local currency with me, or what?
Are there any limitations on luggage?
Will I be able to do any laundry there?
Communications - how can I send mail, connect to internet, make phone calls, etc?
Can I drink the water?
Are there any hidden fees on top of the prices listed on your site?
Do the toilets really flush the wrong direction in the southern hemisphere?
 
    Where is Patagonia? Is it a separate country?        
     

First of all, to us, Patagonia doesn't belong to any other country, since it is so unique, with its peoples, flora and fauna so closely intertwined.

That said... Patagonia comprises the southern sections of Chile and Argentina, and covers an area of roughly 1.1 million square kilometers, or the size of either France, Germany and the U.K., or of Texas and California combined. Although not an independent land, it is larger than most countries, and much of its history, culture and indigenous roots tie the vast landscapes together.

There is really no agreed-upon northern "border" of Patagonia, especially on the Chilean side, where most agree it includes up through the Lakes Region. The Colorado River in Argentina is the most commonly accepted northern border in Argentina. From there, Patagonia reaches all the way south to Cape Horn, the southernmost tip of South America off the coast of Tierra del Fuego.

   
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    Are Chile and Argentina the same?        
     

For most travelers who have never visited these southern latitudes, it might appear that everything south of Mexico is all the same, especially down here at the end of the continent, right?

Chile and Argentina are two distinct countries with different cultures and pasts, with a very marked sense of patriotism on both sides of the border. Chileans and Argentineans are very proud of their countries, which makes visiting both an extra treat. Come visit us and see the differences for yourself!

Wangulen Odyssey is based outside of Puerto Varas, in the beautiful Lakes Region of Chile, across the Andes Mountains from Bariloche, Argentina.

   
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    Tell me more about Chile.        
     

Geography - Chile is a long, narrow country in southwest South America, bordered on the north by Peru and the dry Atacama desert, on the west by the Pacific Ocean, on the east by the towering Andes Mountains, and on the south by Chilean Antartica. Easter Island, the easternmost outpost of Polynesia, is also part of Chile, giving the country a presence in three continents. Continental Chile, between 18 and 56 degrees south latitude, is 4,300 kilometers long (2,666 miles), but if you include Chilean Antartica, the southern city of Punta Arenas would be the midpoint of the country.

Population - 16.6 million (which is about the size of the city of Buenos Aires!)

Industries - Copper, salmon, wood, fruit, wine and tourism.

Political division - Chile is separated into 15 regions, each with political representation, but with a national police force and system of laws.

Government - Chile has 3 branches of government, similar to that in the U.S., with an Executive Branch headed by the current democratically elected president, Michele Bachelet, a Bicameral Legislature with a House of Representatives and Senate, and a Judicial Branch, headed by the 21-member Supreme Court.

   
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    Is Patagonia a safe travel destination?        
     
Yes, Patagonia is a safe travel destination, especially the farther south you go. Of the destinations we work with (see the next question) only in the big cities of Rio, Santiago and Buenos Aires do you need to maintain conscious of your surroundings at all times, not wearing flashy jewelry, and just trying to fit in, not looking too much like a tourist!

Chile and Argentina are definitely the safest, most developed countries in South America. Chile in particular has a stable, democratic government, currently represented by its first woman president, Michele Bachelet. The economy is booming, led by high worldwide demand for copper, the country's largest export, and a fast-developing tourism industry.
   
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  Do I need a travel visa? Are there special requirements to enter Chile?
   

Most travelers to Chile and Argentina do not need a visa, and can travel only with their valid passport. If you are in doubt, let us know and we will find out for you. Your chances or needing a visa are higher if traveling to Brazil (i.e., U.S. citizens are required to secure a visa).

When entering Chile, Customs and Immigration will give you a stamped copy of the entry form which you probably filled out on the plane. This form is very important, so you will need it to leave the country. If you join us on a Patagonian Overland, we cross the border 4 times, so make sure that your copy of the current immigration form is safely inside your passport at all times!

Note: Always check your passport's "valid through" date well in advance, as nowadays it can take longer than you think to renew it!

Besides your valid passport (and possibly a travel visa), those travelers from the following countries must pay a "reciprocity fee", which is the amount equivalent to the fee assessed to a Chilean to obtain a travel visa to visit that country. Following are the fees as of April 2008:

US$   56   Australia
US$ 132   Canada
US$ 131   United States
US$   15   Mexico

You only need to pay this fee once. They will stamp your passport, and as long as that passport is valid, you won't need to pay again.

Also, Chile is very strict about not permitting any products into the country which could bring unwanted diseases affecting plants, animals or livestock. So just be careful not to bring any fruits, milk or meat products with you.

     
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  Do I need any special shots or inoculations before my trip?
 

If you're planning to travel throughout Argentina and Chile, and in Brazil only in Iguassu Falls and/or Rio, you don't need any inoculations before you travel. Only if you plan to venture into the Amazon Region will you need special vaccinations.

Chile and Argentina are for the most part dry climates, and the wetter sections, especially in Chile's south, is temperate. You can drink the tap water in most destinations in both Chile and Argentina, but because your body might not be used to the different organisms, we recommend drinking only bottled water while you are here, which is readily available (and if you are coming on one of our escorted Overland tours, its included!)

   
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  When is the best time to travel, and what kind of weather can I expect?
   
First, note that the seasons down here in the southern hemisphere are the reverse of those in the north. Therefore, our "high season" is during the summer months of December through February. We offer our Patagonian Overland Tours from November through March, with high snowfall and bad roads making operations during the winter months impossible. Most destinations we work with, however, are available throughout the year.

Chile, Argentina and Brazil all have very unique and distinct weather conditions at different times of the year, so you really need to check with us if you are planning on traveling at a specific time, and would like to know more details about what to expect. In general, the very best times to travel are:

Chile
- North: year round, Central Valley and South, including Patagonia: October through March,
Argentina - Buenos Aires and Iguassu Falls: year round, Patagonia: October through March,
Brazil - year round destination.
   
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  I take prescription medication, can I get refills down there?
   
Pharmaceuticals are not too difficult to obtain if needed, but we highly recommend you bring enough prescription medicine, along with your doctor's signed prescription, to last you for at least 2 weeks longer than your planned travel period. Medicine is very advanced here in southern South America, but I wouldn't put my health in the hands of a pharmacist who probably only reads and speaks in Spanish.
   
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  Most people speak English there, right?
   
Unfortunately, no. Even in the tourism industry, the level of English, or of any language besides Spanish, can be abysmal. If you don't speak Spanish and are on a non-escorted tour, at least all of your city tours, day trips and special outings will be with an English-speaking guide. Beyond that, we recommend that you relax, use this time as an opportunity to practice a new language, and let it add to the fun and magical feel of your travel experience.
   
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  What is the difference between a "Hosted" tour and a "Package" trip?
 

A "Package" trip is a program which we have put together to group different destinations and activities. All of these trips include internal airfare, lodging with breakfasts, transfers and numerous activities depending on the program. On this type of tour you will be picked up at the airport either by us personally or by one of our representatives, depending on the destination. All activities will have English-speaking local guides and will always pick you up and return you to your hotel. Transportation will usually be in the form of vans, minibuses and sometimes larger buses depending on the excursion. Most lunches and dinners are excluded from the program, giving you the freedom to explore and try the local cuisine.

Our "Hosted" Tours are fully-escorted overland trips on which we will be with you from start to finish. These tours are all-inclusive, meaning that besides internal airfare, transfers and lodging, we provide all meals and snacks, more activities and the comfort of having 2 dedicated Tour Hosts with you throughout the trip. Our hosted tours have a maximum of 8 travelers, so after even a short time we have usually developed into a tight group sharing an amazing adventure together. Our transportation is in a comfortable Mercedes Van with large windows and separate reclining seats. Lunches and dinners are all included, and will include box lunches, hotel and local restaurants, as well as home-cooked Chilean meals on some occasions.

   
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    Do you work with honeymooners, families with children, etc.?
     
Yes, we work with anybody and everybody! Just during the last few months we have organized two separate, completely escorted tours for two newlywed couples. The first couple took a tour of the south of Chile and Argentina, and whose comments can be found on our Testimonials page (Eng Kiong and Hwee Loo from Singapore), and the other couple took a tour of the north of Chile during July of 2007 (Christie and jason from Canada).

If you have children, we can easily put together a trip for your entire family, making sure the kids will have at least as good of an experience as you. Just tell us more about you and what you are looking for, and we will put together some detailed ideas for your upcoming vacation.
   
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    What is the custom regarding tips?
     

Tipping is similar to that in the U.S., meaning:

  •  bellhops at hotels (when they carry your luggage to your room) usually receive the equivalent of $1-2 per bag,
  •  waiters usually expect no more than 10% of the bill, and
  •  tour guides usually receive $5 to $10 for a full day tour, or 10-15% of the tour price.

Tipping is discretionary, and you shouldn't stress about it, but usually even a small amount is greatly appreciated.

   
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  What about money... can I use credit cards, should I bring local currency with me, or what?
 

Credit Cards

  •  Chile - accepted in most establishments. Only in very remote locations and places such as handcraft markets will it be difficult.
  •  Argentina - only accepted in a few, large establishments. Credit card fees are high in Argentina, making it prohibitive for many small vendors.

Cash

  •  Chile - US Dollars are not widely accepted. Chilean pesos (currently about US$1=Ch$440) are accepted everywhere.
  •  Argentina - US Dollars are accepted in most places, with the Argentinean peso (currently about US$=Ar$3) accepted everywhere.

ATMs

  •  Chile - widely available 24 hours a day at banks and other locations. Dispense local currency at current day rate, which is very handy.
  •  Argentina - same as Chile.

Traveler's Checks

  •  Since they aren't widely accepted, most people find it easier to pay with credit cards where possible and use an ATM for small cash withdrawals.
 
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  Are there any limitations on luggage?
 

Internal flights in Chile and Argentina have a weight limit of 20 kilos (44 lbs) per bag, which is about half the amount allowed on most international flights. It's very easy to overpack and end up having to carry around heavy suitcases filled with things you will probably not use.

We recommend taking layers of lighter clothes you can easily put on or take off, which can also be washed easier and reused.

Note: On our Overland Tours, for space and comfort of all travelers, we limit each person to 1 suitcase and 1 carry-on, such as a backpack.

   
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  Will I be able to do any laundry there?
Yes. Nearly every hotel we work with has laundry service. Additionally, most of the cities and towns we have included in our programs have 1-day laundry facilities, which charge by the kilo.
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  Communications - how can I send mail, connect to internet, make phone calls, etc?
   

Internet / Email - Both Chile and Argentina are modern destinations with quick and reliable communications systems. If your hotel doesn't have internet access, there will most likely be numerous internet cafes within walking distance. Many hotels also offer free WiFi, if you travel with a notebook.

Phone calls - Calling home is not near as expensive as you might think. Instead of calling from the hotel, try a Calling Center (Centro de Llamadas) which are cheaper, and in most of them you can track the expense of your call while you are talking, just in case you have limited change! And since there are probably 2 cell phones per person down here, you can even bring along your cell phone since most places will have a signal.

Snail mail - Most travelers like to send postcards to family and friends the old fashioned way. Each destination will have a post office, or even better, you can leave the postcards at the front desk of the hotel and as long as they are already stamped, they will send them for you.

   
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  Can I drink the water?
   

Yes... No... well, Maybe.

The tap water throughout Chile and Argentina is safe. However, if your stomach is sensitive to changes in food and drink, we would highly recommend drinking bottled water, which is readily available. If you don't like carbonated water, be sure to request "agua sin gas, por favor".

For those with sensitive stomachs, we would also recommend going easy on the fresh vegetables because of the irrigation (such as lettuce) and being careful with shellfish.

   
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    Are there any hidden fees on top of the prices listed on your site?  
     
Simply put, No! We don't have any hidden fees or charges. We believe the best way to do business is by being as transparent as possible. If, for example, a Package Trip includes airfare, that means it includes all taxes and fees as well. We do our best to bring your out-of-pocket expenses during your travels to a bare minimum. We always make sure we are in complete agreement on price and payment method before we ever charge you anything.

You are the reason we are in business, and if you don't have an excellent travel experience (and money definitely falls into the "bad surprises" category!), than we wouldn't have a business.
   
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    Do the toilets really flush the wrong direction in the southern hemisphere?      
No, they flush the wrong direction in the Northern Hemisphere! Seriously though, many people have asked me that, and I've never really paid attention. Bring your video camera and see for yourself!
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