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Terms & Conditions
     
RESERVATIONS
 
You may make a reservation on any tour at any time by clicking on the Book a Tour link on the top of any page of our website, or by emailing us at overland@wangulen.com. Since there are no set departure dates and prices for tailored vacations, once we have fine-tuned all the details to your satisfaction, we will ask you to submit a simple reservations form as a way for us to get started formalizing your necessary reservations.
PAYMENT
Initial deposit of 30% must be made at time of booking, via direct deposit into either of our U.S. dollar accounts (see below).
Remaining balance must be paid no less than 90 days before departure date.
If booking is made less than 90 days before departure, 100% of program price must be paid at the time of booking.
Payment of balance may be made by one of the following 3 methods:
Direct Deposit, Wire Transfer or Check Mailed to United States Account
If you live in the U.S., this is the easiest and cheapest way to make your program payment(s). You can either:
   (1) Make a direct deposit into any Wells Fargo bank (Click here to find your nearest location),
   (2) Transfer funds electronically using the banking information below, or
   (3) Simply mail a check to our bank in Florida including our account number in the Memo of your check.
Name on Account:   Felipe Soto
Bank:   Wells Fargo
Account number:   1010311522965
Mailing Address (if sending check):  Wells Fargo Bank, P.O. Box 1000, Orlando, FL 32802-9906,
Routing Number for wire transfers:  121000248
International Wire Transfer into Chilean Account
 
Wiring funds this way is especially convenient for our clients outside of the United States.
Our local account (in U.S. Dollars) is located in our hometown of Puerto Varas, here in Chilean Patagonia.
Following are our Chilean banking details:
Name:   Ecoturismo Wangulen Limitada
RUT (tax ID number):   76.171.810-K
Bank:   Banco Santander Santiago
Address:   Del Salvador 399, Puerto Varas, Chile
Account number:   051-00-05364-2
Swift Code:   BSCHCLRM
 
Credit card (5% card processing fee will be added)  
We also accept major credit cards (Visa, MasterCard, American Express), which will be charged in U.S. dollars. Note that most credit card companies are now charging high rates for international purchases, which is why we recommend one of the other payment methods above. Once we agree on your final itinerary and price, we will send you a link to pay for your program. As with any payment, we will then send you a receipt showing any remaining payment schedule.
CANCELLATIONS
 

All cancellations must be made via email to overland@wangulen.com with fees as follows:

no less than 90 days before departure date, US$600 processing fee per person,
75-89 days before departure date, 25% of amount paid,
61-74 days before departure date, 50% of amount paid,
60-46 days before departure date, 90% of amount paid.
45 days or less, no refund.

Notes:
  1) The cost of any airline tickets paid by Wangulen between time of deposit and cancellation are non-refundable.
  2) No refunds will be paid for cancellations or changes made by the traveler during the tour.

“No Shows” are not eligible for return of deposit; however, if we are convinced the no-show was beyond your control, and you would like to reserve a space on another tour, we will work with you to use your existing deposit, plus any paid reservations incurred due to the no-show.

LIMITS TO LIABILITY
 
Wangulen is not responsible for any personal injury, loss or property damage arising directly or indirectly from acts of God, detention, delays, and expenses related to any strikes, thefts, pilferage, civil disturbances, government restrictions or regulations, quarantines and failure of any means of transport to arrive or depart as scheduled over which Wangulen has no control. We also cannot be held responsible for any loss of life, personal injury, delays, over bookings, cancellations, loss or damage of baggage caused by any domestic flight, lodging stay, transportation or tour service from 3rd parties. In the event it becomes necessary or advisable, for any reason, to change the itinerary or lodging arrangements, Wangulen has the right to do so. Accordingly, any material additional expenses or savings will be shared by passengers.
YOUR RESPONSIBILITIES

Travel documents: You are responsible for securing all required travel documents, such as a valid passport which expires no less than 6 months after initial entry date, and any necessary travel visas or "Reciprocity Fees" based on your country of citizenship. Obviously, if you have any doubts or questions, just contact us and we’ll help you in any way we can.

Tour: Each tour participant must maintain the safety and well being of other travelers throughout the tour. We cannot be held responsible for any cancellations or itinerary changes related to rude and/or dangerous behavior of tour participants.

Internal flights: You are responsible for making all applicable connecting flights. Wangulen assumes no responsibility for any customer arriving late or being a “no show”. Additionally, domestic flights have a baggage weight limit of 20 kilos (44 pounds) per person, which is half the typical international flight limit.

Health & Insurance: If you have any existing medical conditions or food requirements, those must be communicated to us at the time of booking. This information is to serve you as best we can, and as per our Privacy Policy below, will be kept confidential and never sold or provided to any 3rd party. You must remember that some destinations will be in very remote locations, making evacuation or immediate detailed medical attention delayed, difficult, expensive and even impossible. Therefore, it is important that you take special care with any conditions prior to your tour. Wangulen cannot accept responsibility for costs associated with any needed medical and/or evacuation services which might be needed.

We highly recommend that you purchase short-term travelers insurance which covers baggage, accident, life and trip cancellations prior to your tour.

Client Conduct: Wangulen reserves the right to remove or ban any individual at any time from any transportation, lodging, domestic flight or tour despite that individual’s purchase of said services, in the event the person’s actions or general deportment put at risk the operation of any services being rendered or impose on the rights, welfare, safety or enjoyment of other travelers. Any refunds given under such circumstances are at the sole discretion of Wangulen.

PRIVACY STATEMENT
Wangulen will never publish, sell, rent or otherwise disclose any or your private information to 3rd parties without your written consent. Making a reservation for one of our tours requires payment to be made via secure international wire transfers, so your credit card and other private information will not go through the internet. Any personal information we request from you is only for us to provide you with the very best personal service as possible, is stored on our secure server in California, and will never be distributed to anyone else. Period.
 
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© 2005-2016 Ecoturismo Wangulen Ltda.      Casilla 404, Puerto Varas, Patagonia - Chile      Phone / WhatsApp: +56975193259      overland@wangulen.com